Hotel & Tourism
SMARTreport #29
2016 Spring Edition
39
INTERNET:
HOW FAST CAN
YOU GO?
The snails of the internet domain
are set to be crushed by the
savvy operators installing super
high-speed networks
M
ore than ever it is becoming apparent
that “excellence in internet” is no longer
an option for hoteliers. It’s quite simply
essential.
Over the past couple of years, the growing importance
of good Wi-Fi coverage has been a key issue at hotel
technology events, such as the recent HTNG (Hotel
Technology Next Generation) meeting in Nice. Recent
studies demonstrate that for today’s guests, NOTHING
is more important than a good internet connection
when it comes to hotel guest technology. The TV is
of course essential, air conditioning should be quiet
and effective, but if your internet is not up to scratch,
the guests seriously risk never coming back to your
establishment. Yes, guests want fast internet, they
want it on all their devices, and they want it now. Is
that too much to ask?
In this section, we look at how internet is being
leveraged by top hotels to add value to their offering
as well as raising levels of satisfaction for clients. We
hope the ideas and examples in this section will inspire
you to go that “extra mile”!
©AccorHotels
INNOVATIONS
&
TECHNOLOGIES
