| CONTENTS | 7 |
| EXCLUSIVE INTERVIEW | 10 |
| EVENTS | 12 |
| ELITE TRAVEL TRENDS | 15 |
| ASIA PACIFIC | 23 |
| INNOVATIONS & TECHNOLOGIES | 39 |
| HITEC 2016 | 39 |
| THE HOTEL OF THE FUTURE | 40 |
| CONNIE, COGNITIVE REASONING AND MEANINGFUL TECHNOLOGY | 43 |
| WE WANT TO KNOW YOU BETTER… | 44 |
| PHISHING, SPYWARE, TROJANS… | 45 |
| THE HOTEL INTERNET OF THINGS REVOLUTION WILL COME… BUT WHEN? | 46 |
| BURNING ISSUE? WHAT BURNING ISSUE? | 48 |
| IN THE FIELD WITH DAVID ESSERYK | 49 |
| ULTIMATE GUEST COMFORT COMES WITHIN REACH | 50 |
| BRINGING THE GUESTROOM TO LIFE | 52 |
| THE EVOLUTION OF HOTEL SECURITY | 53 |
| CREATING GUEST EXPERIENCES THAT MATTER | 54 |
| CREATING AND CONTROLLING HOSPITALITY DISPLAYS JUST GOT EASIER | 56 |